FREQUENTLY ASKED QUESTIONS
Is registration required to make a purchase?
You can make a purchase by creating a user account or simply by filling in your details in the cart at the time of purchase.
Where do we ship?
| Region | Delivery Time | Rate (VAT included) |
|---|---|---|
| Peninsular Spain | 1-2 days | €7 |
| Balearic Islands | 2-3 days | €14 |
| Region | Delivery Time | Rate (VAT included) |
|---|---|---|
| Peninsular Portugal | 2-3 days | €8 |
| Madeira | 5-7 days | €50 |
| Countries | Delivery Time | Rate (VAT included) |
|---|---|---|
| Germany, France | 3-5 days | €20 |
| Belgium, Italy, Netherlands, United Kingdom | 3-5 days | €25 |
| Denmark, Slovenia, Switzerland | 3-5 days | €30 |
Can I return a leotard?
If for any reason you are not satisfied with your product, you may return it within 15 calendar days from the date of product receipt. After this period, returns will not be accepted, as established by article 104 of Royal Legislative Decree 1/2007, consolidated text in the Law on Consumers and Users.
The item must be returned in its original packaging and in perfect condition, with labels and wrappers intact.
Garments made to order and personalized in design or measurements will not be eligible for return.
Returns due to defects or flaws will be at no cost to the buyer.
Returns due to withdrawal must be made by certified mail or private courier contracted and paid for by the buyer. The shipping address is C/ Falperra 9 bajo. CP: 15005 A Coruña. Under no circumstances will cash on delivery packages be accepted.
The refund will be processed within a maximum of 15 days from the receipt of the item and will be made by bank transfer to the account number you provide.
The refund amount will correspond to the price of the returned item (shipping costs excluded)
If it doesn't fit, can I change the size?
If you need to change the size of a product, you can request it within the return period. The customer must cover the cost of shipping the product to our facilities.
Once received and checked that everything is in order, we will send the new size at no additional cost (valid for a single exchange per order). In case of requesting additional exchanges, shipping costs will be borne by the customer.
Payment Methods
You can pay with Paypal, bank card, or Bizum.
Care and Recommendations
Leotards are delicate garments made with sensitive materials that require special care when washing.
- Hand wash. Never put in the washing machine
- Cold water and neutral soap
- Never use fabric softener as this would affect its lifespan
- Never leave the garment to soak. The leotard should be washed with the tap running and water in continuous motion.
- After washing, remove excess moisture by pressing it against a clean, dry towel. Then, very gently apply lukewarm air with a handheld dryer, avoiding touching or bringing the dryer too close to the leotard. It is important not to leave the garment wet, as residual water could drag the dye and cause colors to mix.
- Do not wring the leotard. You could damage the decoration
- Never use a dryer.
- Do not iron
- Do not dry clean. This will affect the shine and cause all glued crystals to fall off.
Other aspects to consider:
- If your leotard has sequins, both sewn and appliquéd, be aware that these have edges that, when rubbed against any other part of the leotard, could cause chafing, marks, and snags.
- Neither feathers nor fringes can get wet. You also cannot put parts of your leotard with foam padding in water.
- Lurex, metallics, glitter, holograms, or any other shiny finish on lycra are very delicate and tend to lose their solidity with friction, washing, and use.
- Lace, nets, and chiffons are also extremely delicate fabrics that could stretch and tear easily if forced. Pay special attention when putting them on and avoid wearing rings or chains that could snag them.
